After Your Rental

When Will I Receive My Bond/Hold?

The pre-authorisation will last between 7-31 business days. This period varies from bank to bank. The pre-authorisation is automatically released back to your bank within 3 days after you return the vehicle and we’ve finalised your reservation.

Do i still need to pay the liability amount even though I may not be at fault?

Yes, you are still liable for any damages until the third party has accepted liability and we have received payment from them.

How do i receive a receipt for my rental?

Please email us at for a receipt and include any additional information that may help us with this request.

I think i left an item in my rental car. How do i get it back?

We take care to search all vehicles when completing our thorough cleaning process. If we find any items of value we will retain them in the drop-off location and attempt to contact you to arrange item collection. We can organise the delivery of the item for a fee plus delivery costs which are payable by you.

Please call our Contact Centre on 1300 729 230 or email to trace and recover the item.