Contact Us

Tell us how we can help

General enquiries, sales and customer care

Our Contact Centre is available to assist you Monday to Sunday 7:00am – 6:00pm.

For urgent enquiries, please call us on 1300 729 230 (option 3) and for customers calling from outside Australia, please dial +61 3 6165 0838, or for all non-urgent enquiries, please visit our FAQ page.

For customers who’d like to call us using a digital number (voice call via a Wi-Fi connection), please click the phone support icon in the bottom right of your screen and select ‘Get in Touch’, then ‘Call Us’ and you’ll be directed to our general phone service and options.

If you would like to make a formal complaint, please fill out the form here. We will endeavour to provide you a response within 7 working days.

Corporate & Group Sales

If you’re enquiring about a booking for a company or organisation, or making multiple bookings and want to enquire about discounts or negotiated rates, you can contact our Corporate & Group Sales team Monday to Friday 9:00am – 5:00pm. Click here for more information on Corporate & Group bookings.

Call Sales on 1300 729 230 (option 4), email non-urgent enquiries to

Vehicle support & assistance

If you need assistance using your vehicle features, assistance with a breakdown, or to report an accident – We’re here to help.

Our Contact Centre are here to assist you Monday to Sunday 7:00am – 6:00pm.

Roadside assistance outside these hours is managed directly via NRMA. Call us on 1300 729 230 (option 2).

Claims management

If you’re contacting us to discuss a claim for vehicle damages, our Claims Officer is ready to assist you.

We’re available weekdays 9:00am – 5:00pm by phone on 1300 729 230 (option 5) or by email

24/7 Support

If you have an enquiry outside of our contact centre’s opening hours, you can click the support icon in the bottom right of our website to open our chat bot. Enter your enquiry here and our chat bot will respond with the most relevant information from our knowledge base.